Contact Us

This page explains how to contact USA Online Casinos and, just as importantly, when contacting us is the wrong move. We are an independent research and comparison publisher covering US online casinos. We do not operate a casino, hold player funds, process deposits, pay out winnings or manage anyone's account. If your money is sitting in a pending withdrawal, the operator's support desk and its regulator are the two places that can act — not us.

What we can do is answer questions about our reviews, correct something we got wrong, explain a bonus term you can't make sense of, and point you to the right complaints channel.

What to send us, and what to send elsewhere

Your situation	Who to contact
A withdrawal is delayed, reversed or refused	The casino's support team first, in writing. If unresolved, the state regulator that licenses the operator
Identity verification (KYC) documents rejected	The casino's verification or compliance department
A bonus was removed or winnings voided	The casino, quoting the specific bonus term you believe was misapplied
You want to self-exclude or set deposit limits	The casino's responsible gambling tools, plus your state's self-exclusion program. See our responsible gambling guide
Something on this site is out of date or inaccurate	Us — send the page and the detail
Partnership, media or licensing enquiries	Us

How to reach the editorial team

Use the contact form on permatracksystems.com. Messages reach the editorial desk rather than a sales inbox. To get a useful reply on the first exchange, include:

1. The page URL you're writing about, and the operator name if there is one.
2. The exact wording you're querying — a copy-paste beats a paraphrase.
3. Your state, since availability, payment methods and promotions differ from one jurisdiction to the next.
4. What you'd like us to do: correct it, clarify it, or explain it.

Please don't send account numbers, card details, Social Security numbers or copies of ID. We have no reason to see them and no ability to use them.

Commercial disclosure, stated plainly

USA Online Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position in our rankings, a higher editorial rating, or protection from criticism. Every operator below carries at least one limitation we think a reader should weigh, and our ratings are editorial judgments — not customer-review scores and not a measure of how likely you are to win.

The operators readers contact us about most

Most incoming mail concerns the bonus terms attached to the sites we list. Free spins and deposit matches are the usual trigger, because the headline number and the practical value rarely match. Here's the context we most often end up supplying.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits top of our list because the advertised package is the largest headline figure among the operators we cover, and it pairs a deposit match with free spins rather than choosing one. That combination is what most readers arrive asking about. The assessment worth making before you claim it: a 410% match on a $10,000 ceiling is a maximum, not an expectation — reaching it requires a deposit far beyond what most players make, and the 50 free spins are typically confined to named titles at a fixed spin value. Check the playthrough multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what bonus-derived winnings can be cashed out. Limitation: large percentage matches almost always carry the heaviest wagering attached to any offer on a site, and the terms — not the percentage — decide whether it is worth taking.

Magician Bet — 101% No Wagering

This one earns its place for the opposite reason to Raging Bull. A no-wagering structure means bonus funds or their proceeds are not locked behind a playthrough multiple, which removes the single most common cause of the complaints readers write to us about. The modest 101% figure is the trade-off, and it is an honest one. Still verify the maximum stake permitted, the minimum deposit that activates it, and whether "no wagering" applies to the bonus itself or only to winnings from it. Limitation: no-wagering offers are usually capped low, so the cash value is smaller than a triple-digit match, and they often exclude certain payment methods from qualifying.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Listed because the free spins are tied to one named slot, which makes the offer unusually easy to evaluate — you can look up that title's return-to-player figure and volatility before you commit. Game-specific spins tend to be more transparent than a vague "50 spins" line, but they also mean you have no choice of where those spins land. Confirm the per-spin value, whether spin winnings convert to bonus credit or cash, and any cashout ceiling on them. Limitation: restricting spins to a single title suits nobody who dislikes that game, and slot-only offers usually exclude table games and live dealer play from clearing any attached wagering.

Uptown Aces — 600% For New Players

The highest advertised percentage on the list, which is exactly why it prompts questions. A percentage tells you nothing without the maximum bonus amount, the qualifying deposit and the playthrough beside it. Limitation: the larger the multiplier, the more likely the offer carries a low maximum bet per spin while active — breach it and the bonus can be voided, which is a frequent source of disputes.

BetUS — 200% up to $4,000 for New Players

Included because its bonus is a conventional deposit match with a clearly stated ceiling, which makes it a useful benchmark against the outsized percentages elsewhere. Limitation: the $4,000 figure assumes a $2,000 deposit, and a bonus of that size typically comes with a rollover requirement that takes substantial time and turnover to clear.

Bonus terms we can explain if the wording defeats you

• Wagering requirements — the multiple of the bonus, or bonus plus deposit, you must stake before withdrawing. A 30x requirement on a $100 bonus means $3,000 of qualifying bets.
• Maximum bonus bets — a per-spin or per-hand cap while bonus funds are active. Exceeding it is the most common reason winnings are voided.
• Bonus expiry dates — the window in which the wagering must be completed. Unfinished playthrough usually forfeits the bonus and anything won from it.
• Cashout limits — a ceiling on what you can withdraw from a bonus, particularly on no-deposit offers and free spins.
• Game weighting — slots often count 100% toward wagering while blackjack, roulette and baccarat count far less, or not at all.

Money questions we're asked, and the honest answers

We hold no funds and process nothing, so these are general explanations rather than promises about any operator.

• Cost to take part: other than genuine no-deposit offers, every bonus requires you to deposit and risk your own money. A match bonus is not free money.
• Paying in: US casinos commonly support debit cards, some credit cards (many card issuers decline gambling transactions), ACH bank transfers, online banking and e-wallets. PayPal availability is state- and operator-specific — check it in your own state rather than assuming.
• Getting paid: withdrawals typically return to the method you deposited with where possible. Timings vary by method and by how quickly verification clears; advertised speeds are operator claims, not results we have measured.
• Fees and limits: look for minimum deposit and minimum withdrawal thresholds, per-transaction and monthly withdrawal caps, and any fee on a chosen method. These sit in the terms, not the promotion banner.
• Verification: expect KYC identity checks, and on larger or unusual amounts, source-of-funds checks. Submitting documents early usually shortens the first withdrawal.

What these sites actually offer

The catalogues behind the operators above generally break into the same categories. Slots are the bulk of it, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells, plus progressive jackpots where a shared pool builds across players. Table games cover blackjack, roulette and baccarat, usually in both software and live-dealer formats — live rooms are streamed with a human dealer and run to fixed table limits. Outcomes in software games are produced by random number generators, and published RTP figures describe long-run averages, never what a session will do. Most catalogues are playable in a mobile browser, with dedicated casino apps on some operators only.

Several of these brands also run lines beside the casino. BetUS is a sportsbook operation with casino alongside it, so the same account may cover point-spread and moneyline betting with separate promotions and separate terms. Card Crush, Zumba Cards and Amazon Jackpots present card- and coin-based formats with rewards described in coins, cards or sweeps currency rather than dollars, which redeem under their own rules — read those separately, because they do not behave like a cash deposit bonus. Bets.FM advertises its 225% bonus plus 225 free spins in cryptocurrency terms, and crypto funding carries its own volatility, processing and eligibility considerations.

Eligibility and where the rules come from

You must be 21 or over to gamble online in most US states, and physically located in a state that permits the activity. There is no single national licence: online casino regulation is set state by state, and a site accepting registrations from your state is not the same thing as being authorized to serve it. Before you deposit, confirm which regulator licenses the operator and whether your state is covered. Where an operator's licensing is not clearly stated, treat that as a reason to pause rather than a detail to skip.

Our terms and conditions set out how this site's information may be used, and who we are explains our editorial process. Readers researching restrictions outside the US market can also see our coverage of non-GamStop sites in the UK, which operates under an entirely different regulatory framework and does not apply to US players.

If a casino won't resolve your complaint

1. Put the complaint in writing to the operator and keep the reference number.
2. Save screenshots of the offer terms as they appeared when you claimed them.
3. Escalate internally to the complaints or compliance function if front-line support stalls.
4. Take it to the state regulator that licenses the operator once the internal process is exhausted.
5. If gambling itself has become the problem, use the operator's self-exclusion and deposit-limit tools, consider blocking software, and contact a national support service. The 1-800-GAMBLER helpline operates nationally and is free and confidential.

Corrections and how quickly we act

Bonus terms, payment options and state availability change without notice, and we date our findings for that reason — the information across this site was last verified on Sep 25, 2026. If you spot something that no longer matches what an operator displays, send us the page and the discrepancy. We check it against the operator's published terms before changing anything, and we will say so on the page when a material detail has moved. We won't pretend to certainty we don't have: where a question is unresolved, we'd rather tell you it's unresolved.

Editorial enquiries are handled by Austin Chandler and the USA Online Casinos desk. We read everything. We reply to what we can genuinely help with, and we'll tell you plainly when the answer lies with the operator or its regulator instead.